Delivery & Return
1. Delivery Policy
a. Shipping Locations We offer worldwide shipping from our base in the United Arab Emirates. Deliveries are available to most countries; however, certain restrictions may apply due to local regulations.
b. Delivery Times
UAE Orders: Delivery within 2-3 business days.
International Orders: Delivery within 6-8 business days, depending on the destination and customs clearance.
Delivery times are estimates and may vary due to unforeseen delays by shipping carriers or customs processing.
c. Shipping Costs
Shipping costs are calculated at checkout based on the destination and order weight.
For international orders, customs duties and taxes are the responsibility of the customer and are not included in the shipping costs.
d. Order Tracking
Once your order has been dispatched, you will receive a tracking number to monitor the progress of your shipment.
2. Returns and Exchange Policy
a. Return Window
Products can be returned within 15 days of purchase. Returns will only be accepted if the product is in its original, unused condition, with all tags intact and in its original packaging.
b. Return Eligibility
Returns will not be accepted for products that are:
- Used or worn.
- Damaged or dirty.
- Missing tags or original packaging.
c. Return Process
To initiate a return, contact our customer service team at contact@abayabymariam.com or +971 50 642 0163.
You will receive instructions on how to return the product, including the return address.
Customers are responsible for the return shipping costs unless the product is defective or incorrect.
d. Exchanges
We currently do not offer direct exchanges. You can return the item and place a new order for the desired product.
3. Refund Policy
a. Refund Eligibility
Refunds will be processed for returned items that meet the eligibility criteria stated above.
For international orders, customs duties and taxes are non-refundable.
b. Refund Process
Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.
You will receive a confirmation email once your refund has been processed.
c. Non-Refundable Items
Gift cards and sale items are not eligible for refunds.
4. Damaged or Defective Products
If you receive a damaged or defective product, contact us immediately at contact@abayabymariam.com or +971 50 642 0163.
We may request photos of the damage or defect for verification.
Damaged or defective items will be replaced or refunded at no additional cost to you.
5. Contact Us
For any questions or assistance with delivery, returns, or refunds, please contact us:
We are committed to ensuring your satisfaction and providing a seamless shopping experience with Abaya By Mariam.
